Frequently Asked Questions
Orders & Shipping
Collapsible content
Q: How long does shipping take?
A: Shipping times vary depending on location and shipping method. Standard shipping usually takes 5-7 business days, while express shipping takes 2-3 business days.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping rates and delivery times vary based on your location. SEE OUR SHIPPING POLICY FOR COUNTRIES WE SHIP TO.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our website, your customer account or the carrier's site.
Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within 24 hours of purchase. Please contact our customer service team as soon as possible. GO TO CONTACT FORM.
Returns & Refunds
Collapsible content
Q: What is your return policy?
A: We offer a 60-day return policy. Items must be unused or very lightly used, in original packaging, and accompanied by a receipt or proof of purchase. RETURNS AND REFUNDS POLICY.
Q: How do I return an item?
A: Contact our customer service team to initiate a return at store@andreoni.com. You will receive instructions on how to send the item back. RETURNS AND REFUNDS POLICY
Q: Do you offer refunds?
A: YES, If a return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@andreoni.com.
Products & Availability
Collapsible content
Q: Do you restock sold-out items?
A: Yes, we frequently restock popular items and also offer pre-sales with a deposit. Sign up for pre-sales or restock notifications on the product page.
Q: Do you offer pre-sale on new items?
A: Yes, we frequently offer limited quantities on newly launched items and offer pre-sales with a deposit. Sign up for pre-sales or on the product page.
Q: How do I choose the right size?
A: Please refer to our size chart on product pages where sizes are available. If unsure, contact customer support for assistance.
Payments & Discounts
Collapsible content
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.
Q: Do you offer discounts or promotions?
A: Yes! We frequently run promotions. Subscribe to our newsletter or check our website for ongoing deals.
Q: Can I use multiple discount codes?
A: No, only one discount code can be used per order.
Customer Support & Account Management
Collapsible content
Q: How can I contact customer support?
A: You can reach us via email store@andreoni.com or our contact form.
Q: Do I need an account to place an order?
A: Clients do not need to create an account to track orders. You can track your orders using the order status page linked in your order confirmation email or SMS. However, if you want to access more detailed information about your order, you may need to verify your identity by providing your order number and the email address or phone number used during checkout.
Q: How do I reset my password?
Click on the Forgot password link on the login page.
You will need to enter the email address associated with their account. An email will be sent to them with a link to reset their password.
The new password must be between 5 to 40 characters and can include special characters.